Tag Archive for 'Knowledge Management'

Self Motivation

Published by Nainil Chheda on January 23, 2009 in Management and Organization. 0 Comments

I am a big fan of Peter Drucker (Management Guru). At age 13, his teacher once asked him “What do you want to be remembered for?”. He did not have an answer then. His teacher said, “I didn’t expect you to be able to answer it. But if you still can’t answer it by the time you’re fifty, you will have wasted your life.”

Since my high school I have believed that “The person with the most responsibility for an individual’s development is the person himself”. While in high-school my I had an attention span of a moth. I would seldom concentrate on what the teacher was teaching.

I believe everything which I have learned (till date) is a result of three things:

  1. Observation
  2. Self Motivation
  3. An Analytical Mind

What motivates me?

  1. Being Busy: I like it when I am busy;
  2. Empowerment: I like it when I am given the authority and the empowerment to do my job;
  3. Work Environment: I like it when there is an honest work environment;
  4. Variation: If I am given the same task/activity I feel bored. I need variation. After coming to eClinicalWorks I have already switched 5 main roles from being a “Trainer to Installer to Developer to Network Manager to being a Product Manager (Research)”;
  5. Recognition: I am motivated if I am recognized for my hard-work;
  6. Communication: I like it when there is a constant and consistent communication with and from the management;

All the above points induce me to renew myself, because it makes me see myself as a different person - the person I can become. Self-motivation can go only so far and it needs to be constantly reinforced by rewards from your colleagues and management.

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Sharing Knowledge Always Helps

Published by Nainil Chheda on December 13, 2007 in Management, Organization and Technology. 0 Comments

I am often asked the reason why I am consulted more than my seniors for any advice in Health Care or IT Services. It is not always the expertise which I possess allow me to provide consultation services; it is my nature of sharing knowledge and educating everyone with updated information on the industry.

Sharing knowledge has allowed for an improvised team effort in our organization. We follow a value added approach rather than a incremental approach in knowledge management. We have a meeting every week to discuss the current processes which are followed by individual departments. We have a steering committee to find gaps amongst these departments and the goal of the steering committee is to monitor these gaps. Once a gap is identified the gap is documented and assigned to the team involved in “Gap Addressing”.  After the gap is addressed it is appropriately communicated to the various team managers in the organization, who intern communicate it to their team.

In this fashion, all team managers are aware of any updates in any processes for other departments they interact with. We have a document management system (developed in house known as “HelpDesk”) which allows easy navigation to the meeting minutes and process documents. We send periodic newsletters to our company members - updating them on any new process development or any new projects in hand.

We are developing a process to keep a track of any new project that is undertaken by a member of the company. Currently each department is responsible to keep a record of the projects their team members are involved in.

We are seeing that the Communication Process is making use of the most optimum resources in terms of both member skills and in terms of technology to keep everyone up-to-date. This brings in a sense of “Thought Leadership” amongst the teams and improvises quality of work.

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