During his presidential campaign, President-Elect Obama said he would allocate $50 billion over five years to support the adoption of standards-based health IT systems and a national health information network.
On Friday, January 09, 2009: President-Elect Barack Obama Calls for All Americans To Have EHRs Within Five Years. This gives the Healthcare Industry a huge leverage over other Industries.
Here is my interpretation of the future of the Health Care Industry:
- EHRs (Electronic Health Records) will be mandated for patient record keeping
- Personal Health Record (PHR) will gain momentum and will govern the way interoperability is being driven
- Interoperability, Clinical Decision Support, Population Health and Quality Measures are the buzz words which will improve care for the years to come
- Health Information Exchange will bring better control over Patient Consent Management
- Certified products will bring standardization for EHRs. Additional features in form of plugins, extensions and “Surprise” features will be the reason to choose an EHR.
- Technology improvements will allow Privacy and Security policies to improve over the processes.
- Harmonization of efforts will allow consolidation of similar standards
- Coordinated Quality Care will be the norm towards transforming healthcare in the US.
Recently I began testing Live Chat options for our company’s Support Portal.
There are five important features that one should look for in a Live Chat option:
- Fast Response time (no server delays)
- Departmental Transfers
- Multiple simultaneous client sessions
- Transcript via E-mail
- Push URLs to the Client
It is not always easy to formulate policies on what can or cannot be addressed in a Support Live Chat. A support chat session could either be motivated towards:
- Training
- Support
- Sales Demo
The Live Chat functionality is offered in:
- Hosted Environment
- Download and Install on your own Server
There are two important features which are not always available in a Live Chat environment:
- Remote Desktop Connectivity
- Voice over IP functionality
Due to limitations of technology it is not always easy to have intensive level three support sessions via the Live Chat. It is required for management to understand the importance of “Bounce Rate”. Bounce Rate is defined as “The percentage of web site visitors who arrive at a web site entry page, then leave without going any deeper into the site”.
Live Chat Products which I have tested:
- PHP Live Chat from OSICodes
- Live Respone from Kayako
- HumanClick from LivePerson
Live Chat can help in retaining web visitors and allowing them to observer in a semi-forced nature the various possibilities of your product. The good news about Live Chat is that is has been around the market for quite some time and there are many products available to serve the needs of a growing organization. Let us see what the industry has to offer to the Live Chat 2.0 in the near future.