Archive

Failure Is Success Rounded Down

It took me 6 rounds of job interview sessions and some real strong recommendation to receive my job at eClinicalWorks LLC. The good thing is that I received the job (i.e. success); the bad part is that I had to prove myself 6 times before being chosen for the job (i.e. failure).

Failure has many flavors:

  1. Failure to meet expectation 
  2. Failure to anticipate
  3. Failure to process and complete a task

Here is a quick recollection of the areas where I have failed :

  1. As a Student : In my 10th grade I failed in “English Language” as a subject. (Reason: Attention span of a moth)
  2. As a Coordinator : In my previous experience as a “Development Coordinator”, I was not able to perform my duties. (Reason: Half knowledge is dangerous)
  3. As a Project Manager : The most important aspect of being a Project Manager is constant follow-up. I have had incidences where I have missed following up on a project.
  4. As a Network Team Member : I have failed in making sure the team follows the best-practices for Internal Communication.
  5. As a Knowledge Manager : One of the responsibilities of a Knowledge Manager is efficient transfer of knowledge amongst various departments. I failed to do so.

Failure is directly proportional to the mistakes one makes. 

Here is what have I learned from my failed experiences / mistakes :

  1. Always admit your mistakes.
  2. Accept responsibilities and follow-up.
  3. Work to understand why it happened and what the factors were.
  4. Never give up (keep on trying until you succeed).
  5. Try not to make the same mistakes again.
  6. Effective communication is the key to success.
  7. Learn from the past and move on with life.
  8. Learn from the mistakes of others.

In life, to be honest, I have failed as much as I have succeeded. Despite the pain and the stress of the failure, there is always a learning curve which one must embrace. This is what we call experience.

“Experience is the name every one gives to their mistakes.” — Oscar Wilde

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Being Guilty about Multi-Tasking

During most of the meetings I attend, I tend to use my laptop for:

  1. Taking minutes of the meeting or;
  2. Taking notes or;
  3. Taking (action) items to work on in the future;
  4. Sharing presentations; etc.

It is not always necessary that all the topics during a meeting would be gathered towards my interest or my work habits. So, I would also use the opportunity to “Multi-Task” during the meetings. I would engage myself into other work related items including but not limited to:

  1. Reply to emails;
  2. Document tasks for another meeting;
  3. Work on items other than the ones being discussed during the meeting; etc.

Recently it was discussed that “Multi-Tasking” even though is a very difficult skill to find, it does not always work in the favor of the team as a whole. And I agree with the same and am guilty of “Multi-Tasking”.

Even though I enjoy the fact that I can respond to my emails faster than most of my collegues, I am guilty of the fact that “Multi-Tasking” during meetings is not always what is expected of a co-worker.

During the meeting or any other discussion, everyone is expected to listen to the speaker/presenter, entertain a healthy discussion and contribute towards making the meeting a success.

To adopt the meeting etiquettes, I have chosen to:

  1. Limit my craving to check emails to less than 3 times an hour (for not more than 5 minutes total)
  2. Limit my cell phone usage unless it is a network (IT) emergency
  3. Document meeting takeaways and learn something new from the meeting
  4. Stick with the 5 E’s (Efficient, Effective, Educational, Entertaining and Enriching) of an “An Ideal Meeting

I intend to follow this lifestyle for a meeting not as a short term goal but as a long term lifestyle for a corporate meeting environment. I am guilty of “Multi-Tasking” during meetings but have no regrets and no desire to return to my old informal lifestyle. I learn everyday and I am glad to share my experience as a “Life of a Knowledge Manager“.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Future of the (Electronic) Healthcare Industry

During his presidential campaign, President-Elect Obama said he would allocate $50 billion over five years to support the adoption of standards-based health IT systems and a national health information network.

On Friday, January 09, 2009: President-Elect Barack Obama Calls for All Americans To Have EHRs Within Five Years. This gives the Healthcare Industry a huge leverage over other Industries.

Here is my interpretation of the future of the Health Care Industry:

  1. EHRs (Electronic Health Records) will be mandated for patient record keeping
  2. Personal Health Record (PHR) will gain momentum and will govern the way interoperability is being driven
  3. Interoperability, Clinical Decision Support, Population Health and Quality Measures are the buzz words which will improve care for the years to come
  4. Health Information Exchange will bring better control over Patient Consent Management
  5. Certified products will bring standardization for EHRs. Additional features in form of plugins, extensions and “Surprise” features will be the reason to choose an EHR.
  6. Technology improvements will allow Privacy and Security policies to improve over the processes.
  7. Harmonization of efforts will allow consolidation of similar standards
  8. Coordinated Quality Care will be the norm towards transforming healthcare in the US.
Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Color Blindness is my Strength

Some Facts

  1. At age 8, I gained interest in coloring using Crayons.
  2. At age 13, during our drawing/coloring test, I was scolded by my parents for not being able to identify the color “Black” from “Dark Blue”.
  3. In my 8th grade (age 14), I could not identify red litmus paper from blue litmus paper (litmus test - chemistry). I was diagnosed as being “Color Blind“.
  4. At age 17, I could not choose “Specialized Textile Engineering” as my profession as one of the key requirements was the ability to identify colors.

Meaning: Color blindness is the inability to see certain colors in the usual way.

Symptoms:

  1. Trouble seeing colors and the brightness of colors in the usual way.
  2. Inability to tell the difference between shades of the same or similar colors.

Treatment:
There is no known treatment.

Lessons Learned from being Color Blind

  1. Think Simple : I spend less time on materialistic items like choosing the right color for the clothes I wear. Being color blind, I have been trained to wear a combination of “Light & Dark” (a light shirt and a dark trouser or vice-versa). My wife still wonders how I manage to buy any clothes within 5 minutes :-)
  2. Adaptability: While driving I see the “Green” Light as the White Color. I have tuned my mind by prompting it to stop the car every time I see the “Third” light (lit) in the signal.
  3. Positive Nature: Every Fall Season, I travel with my friends and family to see the Fall Colors. Obviously, I don’t get much out of it because all the colors on the trees look the same to me. However I take the trip in a positive way and I try to cherish every moment of my life.
  4. Learning: Through my current condition, I have a better understanding of Ophthalmology and Color Blindness.
  5. Section 508 Compliant : Being color blind, I help various organizations and companies make their product “Disability Compliant”. I provide supervised guidance on which colors to use and which not to use while designing a website or a product.

“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? We were born to make manifest the glory of God that is within us. And as we let our own light shine, we unconsciously give other people permission to do the same.” from A Return to Love, by Marianne Williamson.

I believe that even though I am Color Impaired, I believe the Color Blindness condition has taught me to lead a positive balanced life and I choose to see it as my strength.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Nationwide Privacy and Security Framework For Electronic Exchange of Individually Identifiable Health Information

Office of the National Coordinator (ONC) for Health Information Technology (HIT) from the U.S. Department of Health and Human Services (HHS) documented a need for Nationwide Privacy and Security Framework For Electronic Exchange of Individually Identifiable Health Information.

The purpose of the document was to address the need for protecting individually identifiable health data as the  electronic health information exchange poses challenges and complexities every day.

Code of Fair Information Practice by the U.S. Department of Health, Education, and Welfare (HEW),  addresses five practices to benefit from computerization while providing privacy safeguards:

  1. openness
  2. disclosure
  3. secondary use
  4. correction
  5. security

At various levels there are different laws governing Privacy & Security of patient health information. These include but are not limited to:

  1. Health Insurance Portability and Accountability Act of 1996 (HIPAA)
  2. the Privacy Act of 1974
  3. the Confidentiality of Alcohol and Drug Abuse Patient Records Regulation (42 CFR Part 2)
  4. the Family Educational Rights & Privacy Act (addresses privacy of information held by certain educational institutions)
  5. Gramm-Leach-Bliley Financial Services Act (addresses privacy of information held by financial institutions)
  6. Federal Information Security Management Act of 2002 (FISMA)

The principles outlined in the framework are meant to guide the use of electronic health information and they are technology adaptive.

The principles include:

  1. Individual Access: Individuals have right to their information and they have the right to dispute if the information is inaccurate.
  2. Openness And Transparency: Individuals should be able to trust the information system maintaining and storing their health information.
  3. Individual Choice: An individual should be able to make informed choice about his/her data being exchanged over a network.
  4. Collection, Use, And Disclosure Limitation: An individuals information if collected should be with consent. Any use of the information (secondary use) should be for specified purposes and disclosure to any information should be made after consent of the individual.
  5. Data Quality And Integrity: Entities should take appropriate measures to ensure that the identifiable information is accurate, up-to-date, complete and has not been altered.
  6. Safeguards: Reasonable Administrative, Technical, and Physical Safeguards should be in place to protect individually identifiable health information.
  7. Accountability: Appropriate procedures and policies should be in place to assure Accountability in the system.

The goal of the Nationwide Privacy and Security Framework is to ensure trust and safegurd for electronic exchange of individually identifiable health information.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Inspired by The Movie - Kung Fu Panda

A while ago, I watched the movie — “Kung Fu Panda“. I just wanted to give everyone an advice here: if you weren’t planning on seeing this movie, you should think about reconsidering. It was a light, visually interesting and pretty entertaining.

I have a tendency of learning from movies. Each week, I try to watch a movie (both for entertainment and learning purposes). Being a big fan of the movies, I have more than 150 Original Movie DVD’s (I don’t believe in Piracy).

Movies provide us with a great diversion from our everyday life. They provide us with questions and sometimes answers to the daily facts of life.

Here are a few memorable/motivational movie quotes:

1. Kung Fu Panda “The Yesterday is history, tomorrow is a mystery, today is a gift. That’s why they call it the present.”
2. Finding Neverland
“Porthos dreams of being a bear, and you want to shatter those dreams by saying he’s *just* a dog? What a horrible candle-snuffing word. That’s like saying, “He can’t climb that mountain, he’s just a man”, or “That’s not a diamond, it’s just a rock.” Just.”
3. Shawshank Redemption
“Hope is a good thing, maybe the best of things, and no good thing ever dies.”
4. The Godfather: Part I “Never tell anyone outside the family what you’re thinking again!”
5. The Godfather: Part I “Fredo, you’re my older brother, and I love you. But don’t ever take sides with anyone against the Family again. Ever.”
6. The Godfather: Part I “Do you spend time with your family? Good. Because a man that doesn’t spend time with his family can never be a real man. ”
7. The Godfather: Part I “I’m gonna make him an offer he can’t refuse.”
8. The Godfather: Part II “Keep your friends close, but your enemies closer.”
9. The Godfather: Part III “Just when I thought I was out… they pull me back in.”
10. Blow “Life passes most people by while they’re making grand plans for it.”
11. Edward Scissorhands “Sweetheart, you can’t buy the necessities of life with cookies.”
12. The Aviator Mother says “We don’t care about money here.” Howard Hughes replies, “Well, that’s because you have it.”
13. Jerry Maguire “The key to this business is personal relationships.”
14. Jerry Maguire “If this [points to heart] is empty, this [points to head] doesn’t matter.”
15. Jerry Maguire “I hated myself… no, I hated my place in the world.”
16. Jerry Maguire “So this is the world, and there are almost six billion people on it. When I was a kid, there were three. It’s hard to keep up.”
17. Jerry Maguire “I love the mornings! I clap my hands every morning and say, ‘This is gonna be a great day!”
18. Pulp Fiction “Uncomfortable silences. Why do we feel it’s necessary to yak about anything in order to be comfortable?”
19. Wall Street “Stop going for the easy buck and start producing something with your life. Create, instead of living off the buying and selling of others.”
20. Wall Street “Sun-tzu: If your enemy is superior, evade him. If angry, irritate him. If equally matched, fight, and if not split and reevaluate.”
21. Wall Street “Life all comes down to a few moments. This is one of them.”
22. Wall Street “The point is, ladies and gentleman, that greed, for lack of a better word, is good. Greed is right, greed works. Greed captures the essence of the evolutionary spirit.”
23. Wall Street “What’s worth doing is worth doing for money.”
24. Wall Street “I don’t throw darts at a board. I bet on sure things. Read Sun-tzu, The Art of War. Every battle is won before it is ever fought.”
25. Wall Street “The most valuable commodity I know of is information.”
26. Wall Street “It’s not always the most popular person who gets the job done.”
27. Wall Street “You know what my dream is? It’s to one day be on the other end of that phone.”
28. No Reservations “That restaurant (work) is all I have. It’s what I am.” Nick disagrees and replies, “It’s only a small part of you”.
29. Office Space “Oh, and remember: next Friday… is Hawaiian shirt day. So, you know, if you want to, go ahead and wear a Hawaiian shirt and jeans.”
30. Boiler Room “Anybody who tells you money is the root of all evil doesn’t have any. You become an employee of this firm, you will make your first million within three years. I’m gonna repeat that - you will make a million dollars.”

As a person who likes to learn from life, I choose to learn from movies and my surroundings. So, watch movies, entertain yourself and learn from them.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Taking Things to the Next Level

During my interview I have been asked about my weakness. My biggest weakness so far had been that I used to take care of the most difficult task first as it interests me a lot, but when it comes to the point of completing a project, I often lost focus because I felt it was a very easy task to complete.

With time comes experience and I have gathered myself in completing the task to the fullest and giving it a 110%.

Every time someone asks me, how much of an effort are you putting in a project. I say, I am giving my 110%. They are puzzled and ask my why not a 100%?

Everyone believes in completing a given task. They consider it Success! I believe in taking the completed task to the next level. This is success for me.  And hence a 110%.

Many people have a hard time following up with unplanned events. Prioritization and Time Management are very important for me.

For any of my projects I observe the following rules of success:

  1. Always put in your 110%
  2. Understand the requirements of the project
  3. Plan every step of the project and consider the details
  4. Organize your thoughts frequently to keep yourself in focus
  5. Act as a consumer to build a better product
  6. Work in a team as Teamwork helps to succeed
  7. Manage your tasks by prioritizing them
  8. Take care of the difficult part first.
  9. Correct your mistakes by learning from your past
  10. Always find a way to quantitatively measure your success

Sometimes your biggest weakness can become your strength. Thus with innovative thoughts, communication and proper planning one can give their 110% and take things to the Next Level.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

White Papers - Publishing and Referencing

Publishing White Papers has always been of interest to me. I wrote my first white paper on “Evaluation of Digital Certificates adoption in the E-business environment” while in school at Temple University’s Fox School of Business Management.

Wikipedia defines White Paper as

A white paper is an authoritative report or guide that often addresses problems and how to solve them. White papers are used to educate readers and help people make decisions.

White Paper gives Scholarly advice on areas of interest. It brings the business and technology together and influences decision makers to leverage the thoughts into a business case.

My area of research includes but is not limited to the following:

  1. Healthcare Information Systems, e.g. Electronic Medical Records, NHIN, RHIO
  2. Applicability of Game Theory in Healthcare and Information Systems
  3. Social / Human Aspects of Information Systems
  4. Quantitative analysis for Search Engine Optimization
  5. Diminishing Marginal Utility (Giffen Goods)
  6. Application of “Consumer Centric” approach in Health care
  7. Analyzing causes and effects of Internal Spamming

Recently I had been noticing that a lot of my White Papers were being referenced by corporate organizations, universities, standards organizations, clients and even students.

Here are some organizations referencing my work:

  1. Harvard University, John F. Kennedy School of Government : Government Intervention: A Necessary Evil to Increase HIT Adoption?
  2. Medical Group Management Association, MGMA : The Purchasing Power of Today’s Medical Group Practice
  3. University of Brussel (Europe) : Link
  4. Athens University of Economics and Business (Greece) : A flexible model for the delivery of multi-facet information in patient–centric Healthcare Information Systems
  5. OAISYS : Voice Documentation in Healthcare

With writing two whitepapers  (Healthcare Today & Organization Security) as my 2009 resolution, I want to continue my belief that “Sharing Knowledge Helps“.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Requirement Writing for Product Management

I have been a part of the Product Management Team for almost a year and a half. Being a Product Manager, leads to added responsibility towards gaining insight on product development and communicating requirements from the consumer/client to the developer.

A Product Manager’s role for Requirement Writing includes:

  1. Find problems and convey to development
  2. Represent the customer
  3. Own the Business Case

My experience has taught me that the product manager should:

  1. Serve as the customer representative in planning and requirements definition
  2. Define the requirements and the product roadmap for a market of customers
  3. Support the ideals of agile development (we want process, but not to much process)

Recently I was exposed to White Papers on Requirement Writing from Pragmatic Marketing . My understanding on Requirement Writing has since then matured and I have documented the same in a presentation to share.

The conclusion that can be drawn from my extensive reading and past experience is “If we have been developing and prioritizing requirements for future products on an ongoing basis, we will have success’”.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

The Future of Video Search Engines

You Tube, Google Videos, Veoh, MetaCafe etc. are concentrating their efforts towards Video Search Engines. With our current technology, it limits us to search text which is marked as tags to the videos.  This is not an ideal way of searching for videos.

Recently Google has tried to allow users to search thru’ computer generated transcripts of Election Videos. This helps in finding more focussed videos and improving the search experience of the users.

Google is also urging its users to Submit Transcripts while sharing/uploading their videos.

Search is currently text dominated. When it becomes Video dominated, it would be interesting to see which software supports video editing. Currently the market does not have a good Video Software Editor.

This means that in future it would still be difficult to find videos as they might not be precise and to the point. It might not be able to tag only certain sections of the video.

External Link for Reference: http://googleblog.blogspot.com/2008/07/in-their-own-words-political-videos.html

Thus, indexing audio content is now a reality but the future is still no clear!

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Presentations - For Communication

Presentations are used during meetings or formal gatherings to explain and convey a particular topic of discussion.

Presentations can be defined as a visual representation of something (text or picture or video or demo). Recently I was introduced to SlideShare.net (a site to share powerpoint presentations)

SlideShare.net allows you to:
1. Upload your presentation
2. Share it
3. View presentations by others
4. Tag presentations
5. Mark favorites and post comment
6. Download presentations
7. Share your presentations via other Social Networking Sites like LinkedIn etc.

I remember the days when I used to request a speaker to send his/her presentation via email. Now, I request them to upload it on SlideShare. I use presentations for documenting what I have learned and for explaining our project status. Sometimes, I use powerpoint for building a project plan. The scope is unlimited. With Slideshare, I can learn ways of designing new slide templates and it helps me make my presentations interesting.

My Favorite Presentations: http://www.slideshare.net/nainil/favorites/

My SlideShare Network Link: http://www.slideshare.net/nainil/

The notion of sharing knowledge excites me. I have created more than 100+ presentations and I have uploaded many of them on my SlideShare Network.

My goal is to share knowledge by creating interesting presentations and making the audience understand what I am trying to convey. SlideShare seems to be the right tool for helping me move in that direction.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Resolutions for 2009

2008 was a year of:

  1. Blogging
  2. Setting my priorities
  3. Vacation trips (Orlando, FL)
  4. Family Gathering
  5. Team Building
  6. Understanding the Financial Market
  7. Election (Barack Obama - President)

With 2008 gone so fast, I have realized that every moment that I spent touches my family, my work, my thoughts and the rest of the world.

For 2009, I choose to:

  1. Personal:
    • Spend more time with my family
    • Plan my vacation(s) ahead of time
    • Watch meaningful TV shows like “Leave it to Beaver” (which teach us something good)
    • Work hard on keeping in constant touch with my Friends
    • Observe controlled emotions
    • Workout twice/thrice a week and observe a controlled diet
    • Make big decisions and plan for the future
  2. Work:
    • Write a white paper on “Healthcare Today
    • Gain deeper product knowledge
    • Try to optimize inter-departmental communication by developing better tools
    • Write a white paper / presentation on “Organization Security
    • Try to push the concept of “Don’t Be Evil” - Both Internally (within the organization) and Externally (to our clients)
    • Learning more about HIE (Health Information Exchange)

2009 is going to be very important for observing Presidential Influence in the current economic situation, managing finances, making big decisions which will affect my future and helping me communicate my thoughts out in the open. I look forward for a happy and prosperious 2009!

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Hydrating Yourself

Yesterday (Tuesday, Jun 10, 2008) the temperature (in Shrewsbury,MA) rose to 95F (Real Feel: 102F) breaking the record of 91F set in 1984. The temperature in Westborough,MA was High: 96F (Real Feel: 107F). (Source: AccuWeather).

During such extreme climatic conditions it is advised to periodically replenish your body’s fluid intake.

Unbalanced replacement of fluids causes Dehydration. Dehydration means your body does not have as much water and fluids as it should. Dehydration can be caused by losing too much fluid, not drinking enough water or fluids, or both. This in turn increases the risk for heat illness, extreme fatigue, muscle cramps, headaches, nausea, heat stroke, injury and delayed recovery.

I must confess that I am lazy when it comes to drinking water or any other fluids. However, in an effort to maintain a healthy and a balanced life, recently I have chosen to improve my hydration habits :.

1. As per FluidMovement.co.uk, Fluid intake to meet base daily needs (in ounces) is approximately half your body weight (in pounds). Everyday, I drink at least 8-10 glasses (75 OZ) of liquid per day.

2. Water alone can’t treat dehydration. Once you’re dehydrated you have to replenish salts, sugars and basic nutrients. Many common food items are mostly water. Everyday, I drink one glass of fruit juice (Orange/Carrot) and I eat a fruit to balance my nutrients intake.

3. In Summer, I like to hike nearby mountains (like Mt. Greylock - highest peak in Massachusetts). I have ordered a Hydration Pack to keep myself hydrated during the trail walk.

4. Milk contains 89% of water. I drink one cup of milk every morning. I drink a glass of water before I go to bed at night.

5. By the time you feel thirsty you are already dehydrated - you want to avoid becoming thirsty in the first place. During the day time, every two hours I drink a cup of water.

To keep hydrated, I have educated myself with the symptoms of dehydration. So, (as I have chosen) get in the habit of drinking more fluids and keep yourself hydrated.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

An Ideal Company Meeting

An Ideal Meeting (5 E’s of a Meeting)

1. Efficient (Time Bound)
2. Effective (Goal Achievement)
3. Educational
4. Entertaining (Not Dull)
5. Enriching (Feeling a part of the team)

Meeting Minutes: Minutes also known as protocols, are the instant written record of a meeting or hearing.

They should contain:

1. Where and when a meeting took place;
2. Attendees, i.e. the names of the participants;
3. Subject;
4. Minutes of the previous meeting;
5. Items on the agenda: the discussion held, the motions made, the resolutions carried (Proposer; Seconder; the results of the vote);
6. Any Other Business (AOB);
7. Date of the next meeting.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis

Must-Do | Should-Do | Nice-to-Do

Whenever I speak about Priorities, I describe it as a Cold War for “A Beautiful Mind”. Almost everyone I know is overwhelmed with work and most of them are unable to decide on their priorities.

I receive over 400 email messages each day (with virtually no Spam, so they are all legitimate). Currently I am a member of two departments; Product Management and the Network Team. I also work on at least 10+ projects under direct management supervision. Each day I attend at least 2 meetings (in-person/conference calls) and I have multiple walk-in corridor one-to-one conversations each time I walk to/from my desk.

In such a varied environment, one of the most difficult choices is to prioritize work and make sure you deliver your work on time without loosing focus of your other priorities.

How do I prioritize my work?

  1. I make a list of all tasks and activities which I need to accomplish.
  2. I divide my work into these three categories 1) Must-Do 2) Should-Do 3) Nice-to-Do
  3. I give the highest preference/score to requests from the senior management and my direct reports.
  4. If an email is sent on a “High Importance” notification I give it my attention.
  5. If I am mentioned in the “To”, I give it my attention. If I am mentioned in the “cc” or “bcc” field I partially assume the person is trying to keep me in the loop.
  6. I identify the areas in a task for which I am accountable for. This way I take ownership of the allocated task and prioritize accordingly.
  7. If I am allocated an “Action Item” in a meeting, I choose to complete it before the next meeting. I also make it a point to browse through the agenda and revise the previous “Meeting Minutes” before I join a meeting.
  8. I consider the real world limitations on execution of a work plan.
  9. If my current skill set is inadequate for the task allocated to me I will discuss it upfront with the management and try to find an alternative replacement for the task.
  10. If I am stuck in a complicated scenario I run down the “Prisoners Dilemma” model for Game Theory to identify the best available option which will allow me to prioritize my work.
  11. I do not waste excessive time on low-priority tasks.
  12. At the end of each day and the end of each week I try to reconcile with my daily & weekly scheduled tasks and I reorganize them according to meet the needs. Tasks may move to a higher priority as a deadline draws near.

To accomplish any task raw data needs to be filtered so that it becomes information; Information needs to be transformed so that it becomes knowledge. This complex environment of work prioritization involves structuring of data into relevant information by scanning, selecting and justifying data into useful knowledge.

With the idea that there should be a measure to control the work, I use Outlook’s “Calendar” and “Task” options to constantly remind me of meetings and incomplete tasks. I try to answer any questions/emails in a real-time fashion.

These twelve areas are a starter kit to appropriate prioritization in a complex organization. Work prioritization cannot be an afterthought; it is a project which must be resourced.

Share this:
  • Digg
  • del.icio.us
  • Facebook
  • Google
  • LinkedIn
  • Reddit
  • StumbleUpon
  • Technorati
  • TwitThis