Archive for March, 2008

Must-Do | Should-Do | Nice-to-Do

Published by Nainil Chheda on March 24, 2008 in Management and Organization. 1 Comment

Whenever I speak about Priorities, I describe it as a Cold War for “A Beautiful Mind”. Almost everyone I know is overwhelmed with work and most of them are unable to decide on their priorities.

I receive over 400 email messages each day (with virtually no Spam, so they are all legitimate). Currently I am a member of two departments; Product Management and the Network Team. I also work on at least 10+ projects under direct management supervision. Each day I attend at least 2 meetings (in-person/conference calls) and I have multiple walk-in corridor one-to-one conversations each time I walk to/from my desk.

In such a varied environment, one of the most difficult choices is to prioritize work and make sure you deliver your work on time without loosing focus of your other priorities.

How do I prioritize my work?

  1. I make a list of all tasks and activities which I need to accomplish.
  2. I divide my work into these three categories 1) Must-Do 2) Should-Do 3) Nice-to-Do
  3. I give the highest preference/score to requests from the senior management and my direct reports.
  4. If an email is sent on a “High Importance” notification I give it my attention.
  5. If I am mentioned in the “To”, I give it my attention. If I am mentioned in the “cc” or “bcc” field I partially assume the person is trying to keep me in the loop.
  6. I identify the areas in a task for which I am accountable for. This way I take ownership of the allocated task and prioritize accordingly.
  7. If I am allocated an “Action Item” in a meeting, I choose to complete it before the next meeting. I also make it a point to browse through the agenda and revise the previous “Meeting Minutes” before I join a meeting.
  8. I consider the real world limitations on execution of a work plan.
  9. If my current skill set is inadequate for the task allocated to me I will discuss it upfront with the management and try to find an alternative replacement for the task.
  10. If I am stuck in a complicated scenario I run down the “Prisoners Dilemma” model for Game Theory to identify the best available option which will allow me to prioritize my work.
  11. I do not waste excessive time on low-priority tasks.
  12. At the end of each day and the end of each week I try to reconcile with my daily & weekly scheduled tasks and I reorganize them according to meet the needs. Tasks may move to a higher priority as a deadline draws near.

To accomplish any task raw data needs to be filtered so that it becomes information; Information needs to be transformed so that it becomes knowledge. This complex environment of work prioritization involves structuring of data into relevant information by scanning, selecting and justifying data into useful knowledge.

With the idea that there should be a measure to control the work, I use Outlook’s “Calendar” and “Task” options to constantly remind me of meetings and incomplete tasks. I try to answer any questions/emails in a real-time fashion.

These twelve areas are a starter kit to appropriate prioritization in a complex organization. Work prioritization cannot be an afterthought; it is a project which must be resourced.

A War with Emotions

Published by Nainil Chheda on March 5, 2008 in Management. 2 Comments

There have been times where I have had unpleasant email experiences dealing with conflict of interests, ad hoc meetings, communication issues, infrastructure breakdowns, unsupportive team members and inappropriate decisions which lead to a varied set of negative emotions.

It feels good to respond to such emails with a negative thought in your mind. However, every time I have responded to email with mixed feelings I have regretted it.

The CEO of Cerner Corp. (www.cerner.com) sent a very harsh email to his minors. This email killed the company’s morale and drove the stock down 20%. Link: How to kill a company’s morale in one easy memo.

To prevent such incidences I have cultivated myself into a habit of saving emails as a “Draft”. This way I re-open the “Draft” email after sometime, rethink the matter and formulate a better email which will eliminate the emotions from the email and make it a generic email.

Some suggestions to prevent you from sending a mixed-emotional email include:
* Understand the difference between a practical world and an idealistic world
* Have a Thick Skin: Always have a positive mind set for the dynamic work environment
* Have a Poker face: A face/mind without any interpretable expression
* Consulting a co-worker/supervisor during such instances
* Always remember to “Save as Draft”

Business Myths

Published by Nainil Chheda on March 3, 2008 in Management. 0 Comments

Running an effective business takes a lot of energy, people and processes. The business manager needs to choose the right people, the right product, the right market and the right clients. In my past experience, I’ve seen a lot of people and processes come and go. The geographically dispersed work culture makes it difficult to manage projects.

With all things changing, I have seen the business myths remaining the same. In general, the business myths have been:

  1. The customer is always right.
  2. Every customer is a good customer
  3. Every opportunity is a good opportunity.
  4. Our competitors are doing it, so we must do so as well.
  5. Everything has a high priority and must be done right away (or done yesterday!)

However, new processes and policies have been introduced which have caused us to re-evaluate these business myths. We all choose to be politically correct and we mitigate the risk of being a system which adopts what has being followed previously. For all of us change is the only constant.

If we don’t our serve our customers with respect and empathy, they will seek someone who will. While the customer isn’t always right, we will always make the customer feel important.